If your service contract is the only income for your contractor, you are required to pay Social Security and Social Security. A transfer contract, also known as a „careful performance contract,“ is signed between the owner and the contractor. Its theme is the realization of a particular transaction. Unlike a contract to perform a specific task, the purpose of the contract is not the end result and compensation is usually paid after the end of the work. You can terminate the contract at any time within the contract time frame. The name „Service Level Agreement“ translates in different ways into Polish. The translations proposed so far are: a contract on the quality of services provided, an agreement on the level of service, a contract for a guaranteed level of services. However, most of the time it is called ALS. In this article, I only use the abbreviation SLA. SLAs are common in telecommunications services. This is due to the nature of telecommunications services, which can offer different levels of quality in addition to their functional aspect (for example. B the ability to make phone calls).
Examples of parameters presented in ALS for telecommunications in the context of providing Internet access: the employment contract is the most common type of employment in Poland and the most expensive for the employer. The agreement is covered by the legal provisions of the Polish labour code. Under this type of contract, a worker is not subject to social or health insurance. The agreement to carry out a particular task must be documented by invoices and subject to tax. Service Level Agreement (SLA) – a contract to systematically maintain and improve the intermediate state of service between the customer and the service provider through a continuous cycle that covers: over time, telecommunications and IT services have been able to offer better terms of service to their customers by developing and improving their infrastructure. In marketing practice, the concept of quality of service (QoS) mentioned above has developed. Finally, service providers could offer a certain „level of service,“ that is, they were below the fact that the service would be provided to the maximum on an offer defined under the QoS conditions. Currently, the level of service (quality of service) can reach 99.999%. This means that the service provider ensures that the recipient can use the service for 99.999% of the total time for which the contract was concluded (i.e. the sum of the time units – minutes and seconds – that represent the period indicated in the contract). As ALS is active under a service contract, it is not itself. Sla is most often used as part of a basic service contract, and that is because it is inextricably linked to that service.
The ALS therefore takes the form of one of the obligations of the provider in the contract with the customer of the service. Polish law distinguishes several types of contracts in the Civil Code that are named m.in.